Terms and Conditions- ComplyBlu Terms of Service


ComplyBlu Terms of Service

Welcome to ComplyBlu. By using our platform and services, you agree to the following terms, which govern access, content usage, data protection, compliance reporting, work-for-hire engagements, and due diligence processes. These policies ensure transparency, security, and responsible use of our platform.

Platform Terms

These terms outline the rules and responsibilities of users when accessing and using the ComplyBlu platform. They cover account access, usage restrictions, compliance obligations, and our ability to update the terms as needed.

Content Licensing Agreement

This agreement governs the use of content provided on the platform. Users may access and utilize licensed materials while on the platform, but must purchase or return content at the end of their engagement. ComplyBlu retains ownership of its proprietary materials.

Data Protection Agreement

ComplyBlu is committed to protecting user data, including compliance records and transactional information. This agreement ensures that user data is handled securely, will not be shared without consent, and is used only for its intended purpose.

Whistleblower Policy

The whistleblower policy allows associates to report compliance concerns securely and confidentially. ComplyBlu facilitates issue escalation and engagement with the end user’s executive or legal team, ensuring confidentiality is maintained unless legally required.

Work for Hire Agreement

This agreement defines ownership of custom work created by ComplyBlu for customers. While customers own deliverables developed specifically for them, ComplyBlu retains rights to its underlying platform, tools, and methodologies.

Due Diligence Policy (KYC)

To support compliance efforts, ComplyBlu assists customers in conducting due diligence on business partners, vendors, agents, and distributors. This policy outlines how we review documents, conduct background research, and provide risk-based feedback.

For full details, please visit each policy’s dedicated page.

 

Effective Date: [Date] Last Updated: [Date]
ComplyBlu Platform Agreement
1. Introduction
This Platform Agreement ("Agreement") governs the access and use of the ComplyBlu platform ("Platform") by the customer ("User"). By accessing and using the Platform, the User agrees to comply with the terms and conditions outlined herein.
2. License and Usage Rights

2.1 ComplyBlu grants the User a limited, non-exclusive, non-transferable license to access and use the Platform, including branded or customized content, for the duration of their subscription.
2.2 The User acknowledges that all content, including compliance training materials, compliance plans, and any other resources provided on the Platform, remains the property of ComplyBlu.
2.3 Any modifications or configurations made to the Platform for the User’s use are licensed solely for use within the Platform. The User does not acquire ownership of such modifications.

3. Ownership and Intellectual Property

3.1 ComplyBlu retains all rights, title, and interest in and to the Platform, including but not limited to its software, content, documentation, and any improvements or enhancements.
3.2 Users may upload or provide their own content ("User Content") for use within the Platform. ComplyBlu will not claim ownership over User Content but will have a license to use it solely for the purpose of delivering services within the Platform.
3.3 Transactional data, compliance training records, and compliance plans owned by the User will remain the User’s exclusive property. ComplyBlu will not distribute or share such information without the express consent of the User, except as required by law.

4. Fees and Payment

4.1 The User agrees to pay all applicable fees associated with the use of the Platform. Fees are charged for making the Platform’s content and services available.
4.2 All payments are non-refundable unless otherwise stated in a separate agreement.

5. Confidentiality and Data Protection

5.1 ComplyBlu will maintain the confidentiality of User Content and ensure compliance with relevant data protection laws.
5.2 In the event of a whistleblower report submitted via the Platform, ComplyBlu may engage with the User’s associates, executive team, and/or legal team to assess the severity of the issue. The identity of the reporting associate will be safeguarded until disclosure is deemed appropriate or legally required.

6. Compliance and Legal Obligations

6.1 Users must comply with all applicable laws and regulations while using the Platform.
6.2 ComplyBlu reserves the right to suspend or terminate access if any misuse, fraud, or violation of this Agreement is detected.

7. Termination and Modifications

7.1 This Agreement remains in effect for as long as the User has an active subscription to the Platform.
7.2 ComplyBlu may modify these terms at any time, with notice to Users. Continued use of the Platform constitutes acceptance of the updated terms.

8. Limitation of Liability
ComplyBlu is not liable for any indirect, incidental, or consequential damages arising from the use of the Platform.

9. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction in which ComplyBlu operates.

10. Summary and Acknowledgment
By using the ComplyBlu Platform, the User acknowledges and agrees to the terms outlined in this Agreement. ComplyBlu reserves the right to modify these terms at any time, with updates taking effect upon publication. The latest version of this Agreement will always be available on the ComplyBlu and Blu Miles websites. Continued use of the Platform constitutes acceptance of any modifications.
 

Effective Date: [Date]Last Updated: [Date]

ComplyBlu Content License Agreement
This Content License Agreement ("Agreement") governs the use of content made available to users ("User" or "You") through the ComplyBlu platform ("Platform"). By accessing or using the Platform, You agree to the terms of this Agreement.
1. License Grant
ComplyBlu grants You a limited, non-exclusive, non-transferable, and revocable license to access and use the content available on the Platform solely within the Platform’s environment and for Your internal business purposes. The content is provided for use only while You maintain an active subscription or access rights to the Platform.

2. Ownership and Restrictions

  • Retention of Rights: All content, including but not limited to documents, templates, training materials, compliance guidelines, and any customized versions branded or configured for Your enterprise, remain the exclusive property of ComplyBlu or its licensors.
  • No Transfer of Ownership: This Agreement does not transfer any ownership rights in the content to You. ComplyBlu retains all copyrights, trademarks, and other intellectual property rights associated with the content.
  • Platform-Exclusive Use: Any content that has been customized, branded, or configured for Your enterprise remains licensed exclusively for use within the Platform. You may not use, distribute, copy, modify, or create derivative works outside of the Platform without ComplyBlu’s express written permission.
  • No Sublicensing or Redistribution: You may not sublicense, resell, lease, distribute, or otherwise make the content available to any third party without prior written consent from ComplyBlu.

3. Fees and Access

  •  Access Fees: Fees paid for access to the Platform cover the availability of licensed content for use within the Platform. Payment of such fees does not confer any rights to ownership or usage outside the Platform.
  •  Service Termination: If Your subscription or access to the Platform is terminated, Your license to use the content will automatically expire, and You must cease all use of any content obtained through the Platform.

4. Modifications and Updates
ComplyBlu reserves the right to update, modify, or remove content from the Platform at its discretion. Continued use of the Platform after any modifications to this Agreement constitutes acceptance of the updated terms.

5. Enforcement and Governing Law

  •  Compliance: Any unauthorized use of the content may result in the termination of access and potential legal action.
  •  Governing Law: This Agreement shall be governed by and construed in accordance with the laws of Palm Beach County, Florida, United States, without regard to its conflict of law principles.

By using the Platform, You acknowledge and agree to abide by this Content License Agreement. If You do not agree with these terms, You must discontinue use of the Platform and its content.

For any questions, please contact [Support Contact Information].
 

Effective Date: [Date] Last Updated: [Date]

User Data Protection Agreement
Effective Date: [Insert Date]
1. Introduction This User Data Protection Agreement ("Agreement") outlines the policies and commitments of ComplyBlu to protect the rights of platform users regarding their proprietary content, transactional data, and compliance-related records. By using the platform, users acknowledge and agree to the terms outlined in this Agreement.
2. Ownership of User Data All content, including but not limited to transactional data, compliance training records, and compliance plans (collectively, "User Data"), remains the sole property of the respective user. ComplyBlu does not claim ownership over any User Data created, uploaded, or maintained on the platform by its users.
3. Permitted Use of User Data ComplyBlu will use User Data strictly for the purpose of providing platform-related services, which include but are not limited to:

  •  Storing and managing compliance records
  •  Enabling compliance tracking and reporting
  •  Facilitating user-requested data analysis


User Data will not be accessed, used, or modified by ComplyBlu for any purpose other than providing the platform services, except as required by law or with the explicit consent of the user.
4. Data Confidentiality and Protection ComplyBlu commits to implementing industry-standard security measures to protect User Data from unauthorized access, disclosure, or misuse. This includes:

  •  Encryption of stored and transmitted data
  •  Access controls to limit data access to authorized personnel only
  •  Regular security audits and compliance assessments

5. No Distribution Without Consent ComplyBlu will not distribute, sell, or share User Data with third parties without the express written consent of the user, except as required by applicable law. Any data sharing requested by the user will be conducted in accordance with their specific instructions and privacy requirements.
6. User Rights and Control Users retain full control over their data, including:

  •  The right to access and review their stored information
  •  The right to modify or update records as necessary
  •  The right to request deletion of data upon termination of services, subject to applicable legal retention requirements


7. Compliance with Legal Requirements ComplyBlu will comply with all applicable data protection laws and regulations regarding the handling, storage, and security of User Data. If any legal request for data disclosure arises, users will be notified unless prohibited by law.
10. Changes to This Agreement ComplyBlu reserves the right to update this Agreement as needed to reflect changes in policies or legal requirements. Users will be notified of significant changes before they take effect.
11. GOVERNING LAW
This Agreement shall be governed by and construed in accordance with the laws of Palm Beach County, Florida, United States, without regard to its conflict of law principles. 
12. Contact Information For any questions or concerns regarding this Agreement or data protection practices, users may contact:

ComplyBlu, Inc. [Company Address] [Email Address] [Phone Number]

By using the ComplyBlu platform, users acknowledge and agree to the terms of this User Data Protection Agreement.
 

Effective Date: [Date] Last Updated: [Date]

Whistleblower Protection & Escalation Policy
1. Purpose
This policy outlines the procedures and protections associated with the Whistleblower Service provided on the ComplyBlu platform. It ensures that reports made by end-user associates are handled with confidentiality, integrity, and appropriate escalation based on the severity of the issue.
2. Reporting and Confidentiality

  •  When an end-user associate submits an issue through the Whistleblower Service, they grant ComplyBlu the ability to assess and manage the escalation of the reported concern.
  •  The identity of the reporting associate will be safeguarded throughout the investigation process to ensure confidentiality.
  •  The identity of the whistleblower will only be disclosed if deemed appropriate by legal or regulatory requirements.


3. Escalation Process

  •  Upon receiving a report, ComplyBlu will assess the severity and nature of the issue to determine the appropriate course of action.
  •  If necessary, ComplyBlu may engage with the end-user’s executive leadership team and/or legal team to address the matter appropriately.
  •  In cases where legal or regulatory obligations require disclosure, ComplyBlu will comply with applicable laws while prioritizing the protection of the whistleblower’s identity as much as possible.


4. Protection Against Retaliation

  •  No retaliatory actions shall be taken against any associate who reports an issue in good faith.
  •  ComplyBlu will ensure that the end-user organization implements measures to protect whistleblowers from discrimination, harassment, or adverse employment actions.

5. Compliance and Legal Considerations

  •  This policy is in effect as soon as the Whistleblower Service is utilized by an end-user associate.
  •  ComplyBlu reserves the right to amend this policy to align with regulatory changes or industry best practices.
  •  Any concerns regarding confidentiality or escalation procedures may be directed to ComplyBlu’s compliance team for further clarification.


6. GOVERNING LAW
This Agreement shall be governed by and construed in accordance with the laws of Palm Beach County, Florida, United States, without regard to its conflict of law principles

By using the Whistleblower Service, the end-user associate acknowledges and agrees to the terms outlined in this policy.
 

Effective Date: [Date] Last Updated: [Date]

Whistleblower Protection & Escalation Policy
1. Purpose
This policy outlines the procedures and protections associated with the Whistleblower Service provided on the ComplyBlu platform. It ensures that reports made by end-user associates are handled with confidentiality, integrity, and appropriate escalation based on the severity of the issue.
2. Reporting and Confidentiality

  •  When an end-user associate submits an issue through the Whistleblower Service, they grant ComplyBlu the ability to assess and manage the escalation of the reported concern.
  •  The identity of the reporting associate will be safeguarded throughout the investigation process to ensure confidentiality.
  •  The identity of the whistleblower will only be disclosed if deemed appropriate by legal or regulatory requirements.


3. Escalation Process

  •  Upon receiving a report, ComplyBlu will assess the severity and nature of the issue to determine the appropriate course of action.
  •  If necessary, ComplyBlu may engage with the end-user’s executive leadership team and/or legal team to address the matter appropriately.
  •  In cases where legal or regulatory obligations require disclosure, ComplyBlu will comply with applicable laws while prioritizing the protection of the whistleblower’s identity as much as possible.


4. Protection Against Retaliation

  •  No retaliatory actions shall be taken against any associate who reports an issue in good faith.
  •  ComplyBlu will ensure that the end-user organization implements measures to protect whistleblowers from discrimination, harassment, or adverse employment actions.

5. Compliance and Legal Considerations

  •  This policy is in effect as soon as the Whistleblower Service is utilized by an end-user associate.
  •  ComplyBlu reserves the right to amend this policy to align with regulatory changes or industry best practices.
  •  Any concerns regarding confidentiality or escalation procedures may be directed to ComplyBlu’s compliance team for further clarification.


6. GOVERNING LAW
This Agreement shall be governed by and construed in accordance with the laws of Palm Beach County, Florida, United States, without regard to its conflict of law principles

By using the Whistleblower Service, the end-user associate acknowledges and agrees to the terms outlined in this policy.

 

Effective Date: [Date]Last Updated: [Date]

DUE DILIGENCE POLICY FOR KNOW YOUR CUSTOMER (KYC) AND BUSINESS PARTNER VERIFICATION

1. PURPOSE
The purpose of this policy is to establish a framework for assisting customers in conducting due diligence on prospective business partners, vendors, agents, and distributors. This process ensures compliance with regulatory requirements and mitigates risks associated with financial crime, fraud, corruption, and reputational harm.
2. SCOPE
This policy applies to all due diligence assessments conducted by ComplyBlu on behalf of customers. It covers the review of relevant documentation, background research, risk assessment, and feedback based on primary research findings.
3. DUE DILIGENCE PROCESS


3.1 Initial Assessment

    •  Identify the entity or individual under review.
    •  Determine the level of due diligence required based on risk factors such as geography, industry, financial transactions, and regulatory exposure.


3.2 Document Collection & Review

Obtain and verify key documents, which may include:

    •  Business registration certificates
    •  Tax identification documents
    •  Ownership and corporate structure details
    •  Financial statements and banking references
    •  Compliance policies and past regulatory filings
    •  Assess the validity and completeness of provided documents.


3.3 Background Research & Risk Assessment

    •  Conduct open-source intelligence (OSINT) searches, including news media, sanction lists, and adverse media reports.
    •  Verify information against global watchlists, including OFAC, EU, and UN sanction lists.
    •  Assess past litigation, regulatory violations, or reputational risks.
    •  Identify politically exposed persons (PEPs) or potential conflicts of interest.

 

3.4 Evaluation & Risk Categorization
 Classify entities based on risk level:

    •  Low Risk: Minimal regulatory concerns, transparent ownership, and no adverse history.
    •  Moderate Risk: Some risk indicators present, requiring enhanced scrutiny.
    •  High Risk: Significant red flags, such as prior fraud cases, sanction exposure, or non-transparent ownership structures.

3.5 Findings & Feedback

    •  Provide a summary report detailing key findings, risk classification, and recommended actions.
    •  Highlight any discrepancies, red flags, or areas requiring further clarification.
    •  Suggest mitigation measures, including enhanced due diligence where necessary.

4. CONFIDENTIALITY & DATA PROTECTION

  •  All due diligence assessments and related findings are treated as confidential and shared only with authorized parties.
  •  Data protection protocols align with applicable privacy laws and industry best practices.

5. CONTINUOUS MONITORING

  •  High-risk entities may be subject to ongoing monitoring to track any emerging risks.
  •  Periodic updates may be recommended based on regulatory changes or new intelligence.

6. COMPLIANCE & ACCOUNTABILITY

  •  Customers remain responsible for their final business decisions.
  •  ComplyBlu provides due diligence as a research and advisory service but does not certify or endorse entities under review.
  •  Compliance with all applicable local, national, and international laws is required.

7. POLICY REVIEW & UPDATES
This policy is subject to periodic review to align with evolving regulatory standards and risk management practices.
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By utilizing ComplyBlu’s due diligence services, customers acknowledge and agree to the terms outlined in this policy.